Shipping Policy

Effective Date: June 2026

At Diesel Spool, we’re committed to delivering premium turbo performance parts quickly, securely, and transparently. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing

Most in-stock orders are processed within 1–2 business days after payment has been successfully received.

Some products—including special-order items, supplier-direct shipments, or custom-built components—may require additional processing time. If your order includes these items, we’ll notify you of the estimated lead time as soon as possible.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Times

Estimated delivery times within North America are:

Product Type	Estimated Delivery
Standard Performance Parts	3–7 Business Days
Special Order Products	1–3 Weeks
Supplier Direct Items	2–6 Weeks
Express Shipping	Delivery time begins after order processing

Delivery estimates are provided for reference only and are not guaranteed.

Shipping Carriers

We work with trusted shipping partners to ensure your order arrives safely.

Depending on your location, shipments may be delivered by carriers such as:

UPS
FedEx
USPS
Canada Post
DHL
Other regional freight providers

Carrier selection depends on package size, destination, and service availability.

Tracking Information

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after the shipment has been collected by the carrier.

Shipping Rates

Shipping charges are automatically calculated during checkout based on:

Destination
Package dimensions
Package weight
Selected shipping service

Any available free shipping promotions apply only where specifically stated.

Alaska, Hawaii & International Shipping

Shipping quotes displayed during checkout for destinations including:

Alaska
Hawaii
Puerto Rico
Mexico
Europe
Australia
Other international locations

are estimates only.

If the actual shipping cost exceeds the estimated amount collected during checkout, we’ll contact you before shipment to confirm the revised shipping cost.

If the additional shipping charge is declined, the order may be cancelled and fully refunded prior to shipment.

Customs, Duties & Import Fees

International customers are responsible for all:

customs duties;
import taxes;
brokerage fees;
VAT (where applicable);
government assessments;
customs clearance charges.

These charges are determined by your country’s customs authorities and are not included in product prices or shipping costs unless explicitly stated.

Diesel Spool has no control over these fees and cannot estimate their amount.

Delivery Refusal

If a shipment is refused, abandoned, or returned because:

customs fees were not paid;
delivery was refused;
the shipment was unclaimed;
an incorrect shipping address was provided;

the customer is responsible for all associated costs, including:

original shipping charges;
return shipping charges;
customs fees;
brokerage charges;
storage fees;
carrier surcharges.

These costs may be deducted from any approved refund.

If the total costs exceed the order value, the customer remains responsible for the outstanding balance.

Shipping Delays

While we make every effort to ship orders promptly, delivery delays may occasionally occur due to:

weather conditions;
customs inspections;
carrier delays;
manufacturer lead times;
holidays;
supply chain disruptions;
other events beyond our control.

Estimated delivery dates should not be considered guaranteed delivery commitments.

Lost, Damaged or Missing Packages

If your shipment arrives damaged, please contact us within 48 hours of delivery.

Please include:

your order number;
photographs of the packaging;
photographs of the damaged product.

If your tracking information indicates “Delivered” but you cannot locate your package, please:

Check around your property.
Ask household members.
Check with neighbors.
Contact the shipping carrier.
Contact Diesel Spool for assistance.

We’ll gladly help initiate a carrier investigation when appropriate.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Diesel Spool is not responsible for shipments delayed, lost, or returned due to:

incorrect addresses;
incomplete addresses;
invalid postal codes;
customer input errors.

Additional shipping charges may apply if a shipment must be resent.

Shipment Inspection

We recommend inspecting your shipment immediately upon delivery.

If you notice:

shipping damage;
missing items;
incorrect products;

please notify us as soon as possible so we can resolve the issue quickly.

Multiple Shipments

Orders containing products from multiple warehouses or suppliers may arrive in separate shipments.

In these cases, separate tracking numbers may be provided.

Contact Us

If you have questions regarding your shipment or need assistance tracking an order, we’re here to help.

Diesel Spool

📧 my@dieselspool.com

📞 (877) 899-7875

Our team is committed to providing fast shipping, responsive customer support, and a smooth buying experience for performance enthusiasts throughout the United States and Canada.